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Shipping Policy

At Cake Box Baking Supplies (Cake Box Hub), all orders are carefully packed and dispatched safely.

Order Processing & Delivery

• Orders are processed within 2–3 business days
  
• Standard delivery: 3–5 business days across India
  
• Some locations may take up to 7–8 business days
  
• Delivery timelines may vary due to external factors
  

Shipping Charges

• Shipping charges are calculated based on location and order details
  
• Final charges will be shown at checkout
  

Tracking & Packaging

• Tracking details will be shared after dispatch
  
• Products are packed securely to reduce transit damage
  

Important Notes

• Please provide accurate address and contact details
  
• Minor leakage or transit damage may occur during shipping
  
• A full uncut opening video is mandatory for damage claims
  

Replacement Shipping

• Return shipping must be arranged by the customer
  
• Replacement shipping will be free if the issue is from our side
  

International Shipping

• Available for selected locations
  
• Charges and delivery timelines vary by destination

Return, Refund & Cancellation Policy

At Cake Box Baking Supplies (Cake Box Hub), all products are quality-checked before dispatch.

Returns & Refunds

• A full uncut opening video is mandatory for any damage claim
  
• Products must be unused and reported within 24 hours of delivery
  
• Minor leakage or transit damage may not be eligible for refund/replacement
  
• Refunds are provided only as store credit or coupons (no cash refunds)
  

Non-Returnable Items

• Edible products
  
• Colors, flavors, gels, and consumables
  
• Opened or used products
  

Exchanges

• Exchanges are allowed only for damaged or incorrect products after verification
  

Cancellation

• Orders can be cancelled within 24 hours of placing the order
  
• Up to 10% cancellation fee may apply
  
• Shipped orders cannot be cancelled
  

Shipping Disclaimer

• Slight transit damage is beyond our control
  
• Product appearance may vary due to lighting and screen settings